COMPLAINT MANAGEMENT
InCase takes its role as a responsible corporate citizen seriously. This means adhering to the highest standards for human and labor rights, environmental protection and ethical behavior. The Universal Declaration of Human Rights, the Declaration on Fundamental Principles and Rights at Work of the International Labor Organization (ILO), and the 27 principles of the Rio Declaration on environmental and development issues form an essential basis for our daily actions.
InCase embraces ist role as a responsible corporate citizen. This means adhering to the highest standards of human and labour rights, environmental protection and ethical behaviour. The Universal Declaration of Human Rights, the Declaration on Fundamental Principles and Rights at Work of the International Labour Organization (ILO), and the 27 principles of the Rio Declaration on Environment and Development Issues form an essential basis for our daily actions.
We take any form of harm to stakeholders seriously and therefore encourage an open dialogue for continuous improvement. Please use this complaint mechanism if you believe that you or anyone else has suffered harm in any way as a result of actions conducted by InCase. Please also use this complaint mechanism to indicate risks of potential damage so that InCase can take preventive action.
This form is intended exclusively for external stakeholders, i.e. employees of our suppliers and business partners; suppliers, business partners, service providers, end consumers, residents, etc.). An anonymous internal complaints mechanism has been set up for InCase employees.
We protect your privacy as a whistleblower by discreetly handling your complaint. Either enter into dialogue by name and inform us of your complaint via e-mail or call us anonymously.
To facilitate an open dialogue, we encourage whistleblowers to identify themselves by name in order to address concerns as effectively as possible.
InCase commits not to tolerate any form of threat or punishment of whistleblowers.
GOAL
The aim of this complaint procedure is to clarify incidents that contributed to your complaint and to develop solutions that take into account the interests of all stakeholders concerned.
Authorization to submit: This complaint mechanism is exclusively aimed at external stakeholders, i.e. employees of our suppliers and business partners; suppliers, business partners, service providers, end users, residents, etc.). An anonymous internal complaint mechanism has been set up for InCase employees.
PROCESS
file a complaint
Receive automated confirmation
First contact after 15 working days at the latest
dialogue to find solutions
initiation of the arbitration procedure with involvement of other parties
6. Resolution of your complaint
DETAILS
Information we need to process your complaint:
Tell us the focus of your complaint (e.g., working conditions, health & safety, environmental issues, damage caused by InCase, etc.)
Let us know if you want your identity to be disclosed to involved parties or if you want it to be anonymized.
Tell us what your relationship is with InCase (e.g., employee of a supplier, business partner, end user, local resident, etc.)
Please tell us how long the incident has been occurring (e.g., currently, 3 months ago, 6 months ago, etc.)
Let us know if you are afraid of any form of punishment from any party involved.
Describe the incidents in as much detail as possible
Please make sure you provide all requested information.
Only complete complaints can be processed. If any information is missing, we will contact you.
Complaints can be submitted in three ways:
By post to:
InCase Handelsgesellschaft mbH
Complaints Department
Written complaints can be processed in English, German, Chinese and Spanish.
For further information on our complaints mechanism for data subjects and whistleblowers, please see our Whistleblower Policy.